Following an idea from our 2022 Innovation Festival, we completed an initial six-week trial working with Believe Housing in the North East. Believe is a social housing provider in County Durham with more than 18,000 homes.
During the trial, we co-located employees in Believe’s offices, also working with the local authority and The Money and Pensions Service (MaPS) to offer a one-stop support service covering water, housing, council tax and money/debt advice. This initiative delivered fantastic customer outcomes in providing rounded support to those in need.
This successful trial led to interest from two more housing associations that operate in our area wanting to carry out similar activities.