Northumbrian Water (NW) and Essex & Suffolk Water (ESW) are both part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group. Click on Northumbrian Water Limited to find out more about NW and ESW. Click on Northumbrian Water Group to find out more about our owners.
We live water, and we love our customers. Want to join the team?
Facts, figures and financials.
Caring for the essential needs of our communities and environment, now and for generations to come.
We know that our activities impact the environment, the communities we serve and our local economies.
Find out more about the company and what we’ve been up to by reading our latest news or watching our videos.
Measuring awareness of campaign activity in our regions and understanding the impact of campaigns on consumers’ behaviour.
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Tracking household customers’ satisfaction with and perceptions of their water (and sewerage) service.
Tracking customers’ perceptions of our brand values.
Tracking satisfaction of household customers who are in receipt of additional financial or other support via our Priority Services Register.
Tracking the views of our stakeholders.
Tracking the NPS among household customers who have contacted us to get a query or a problem resolved.
Tracking non-household customers’ satisfaction with and perceptions of their wholesale water (and sewerage) service.
